FAQ

It is not necessary to create an account to make a purchase, but we do recommend creating a KOHNIL account to enjoy the related benefits, such as being able to store your payment methods, address and order history.

Placing an order is simple: browse our product categories and head to the individual product pages to find out more information. Add the size you desire to your shopping bag by clicking “ADD TO BAG”. View the items you’ve chosen by clicking “VIEW SHOPPING BAG”. To remove an item from your bag, click “REMOVE ITEM” next to the relevant item. To complete your purchase, click “PROCEED TO CHECKOUT” and follow the instructions. If you are interested in an item that is not available to buy online, you can Contact Us

If you need to cancel or change your order, please contact us. We will endeavour to fulfil your request, but we cannot guarantee that it is possible to change your order once it has been placed. Any orders which are in progress cannot be cancelled or changed. You may return an item in accordance with our Terms & Conditions It is not permitted to cancel or make changes to any Made to Order items once the order has been placed. The sale of these products is considered final and the items cannot be returned.

After you have placed your order, you will receive email confirmation. This email does not mean that your order has been accepted. Once all the details have been verified, your order will be accepted and your item will then be dispatched. You will receive another email confirming that your order will be dispatched

The dropdown list on the product page shows whether a size is available for purchase or out of stock. If the size you desire is out of stock, click on the size to open a Contact form and ask our Customer Care team for more information on availability. If you add an item to your wishlist or shopping bag, this does not reserve the item and it may be sold to other customers. If you are interested in an item that is not available to buy online, you can send us an email and we will try to find the item for you.

At KOHNIL, all of our pieces are crafted using our proprietary Dual-Layer Protective Coating Technology—an advanced multi-stage electroplating process engineered to deliver long-lasting brilliance, scratch resistance, and tarnish prevention.

Our dual-layer technology consists of two high-performance protective barriers:

1. The Gem-Shield Barrier (Anti-Oxidative Film)

360° Oxidation Lock: Creates a seamless, microscopic protective seal that completely insulates the underlying 18K gold layer from atmospheric exposure, moisture, and air.

Tarnish & Discoloration Shield: Prevents oxidization at the molecular level, ensuring the rich golden hue remains bright, untarnished, and fade-free.

2. The Hydro-Smooth Barrier (Hydrophobic Surface Film)

Lotus-Effect Technology: Inspired by nature’s self-cleaning lotus leaf structure, this hydrophobic layer repels sweat, water droplets, cosmetics, and skin oils.

Silky Smooth Texture & Dirt Resistance: Keeps the surface smooth to the touch while repelling fingerprints, dirt, and everyday buildup.